Written by Amal Samir
Amal is a Computer Systems Engineer. Currently working in the sales team providing the best experience and the best solutions to the customers. Amal believes that Creativity is inventing, experimenting, growing, taking risks and having fun.
When asking questions while selecting a technology partner for your company, there are several things to consider that will impact the type of partner you select and the results you obtain. Questions such as: What is their company philosophy? What types of products/services do they specialize in? What are their customer service expectations?
Let’s discuss them one by one:
What Are Your Organizational Strengths & Vulnerabilities?
Technology partner selection requires a comprehensive assessment of each organization's strengths and weaknesses. This involves analyzing not only the company's own strengths but also its unique vulnerabilities. In addition, questions to ask when selecting a technology partner for your business should be designed to determine which of your organizational assets are in most need of outsourcing. The answer to this question can provide an indicator as to whether the chosen technology partner can deliver what you need or whether the selected company will fail to deliver what you need.
What is Your Comfortable Budget & Favorable Technology?
In addition to a company's strengths & weaknesses, you must also ask what type of technology the company is using. If your budget is limited, you must examine the costs associated with the technology. Is the technology cost-effective? Can you afford the level of support and maintenance that goes along with the technology? Are you comfortable with the technology? By asking these questions to your technology partner, you can understand what kind of advancements they aim for and how much they are able to spend for the same.
How Have You Performed Every Time You Experienced Challenges?
The second round of questions to ask when selecting a technology partner for your business revolves around the performance of the actual partner. What has been the experience of the actual company? What type of support has the company provided to your business? How has the company performed when faced with challenges? Knowing the answers to such questions will allow you to understand the mindset of the partner and the way they deal in case of any adverse circumstances.
Who Are Your Competitors and How Are Your Services Different from Them?
There remain many questions to ask when selecting a technology partner for your business. At least one of the questions to ask when selecting a technology partner for your business concerns your competitors. What types of services do their technology partners offer? Do they have what your company needs? What are the prices for the service? It is important to get sure that the prices your technology partner offers, meet or exceed your company's budget requirements. After analyzing these queries and their answers, you can understand how your technology partner is going to be different and facilitate you better in the market.
How Do You Appoint Your Staff Members & Ensure Customer Satisfaction?
The next round of questions to ask when selecting a technology partner for your business relates to the level of support the technology partner provides. Do they have a dedicated staff available to help your company with questions? Are they able to answer questions quickly and efficiently? Is the level of customer service excellent? By understanding the capabilities of the associated employees, and the level of customer satisfaction they offer, you can clearly confirm what you want.
What Do You Aim to Achieve After Partnering with Us?
Another round of questions to ask when selecting a technology partner for your business concerns the results your business will achieve if you select this partner. How successful have they been in helping other companies in your industry? What areas do they need to improve? How quickly do they go on the path to meeting these goals? If you cannot answer these questions, then it may be time to select a different technology partner. This set of questions is the most imperative out of all because it will let you know the ambitions of your to-be technology partner and ensure their expectations from the future to understand that you both are on the same page.
The Final Round of Questions
The final round of questions to ask when selecting a technology partner for your business concerns the return on investment (ROI) of such a contract. What have you experienced in terms of cost reduction? What has the impact on your company revenue? To what extent have customers benefited? By asking all of these questions, you will be able to select a technology partner that is right for your company and will work in your best interest.